How do I return an item?
Returns: Please contact our customer service department @ Contact Us. We will not refund orders unless we are first contacted only so we can access the problem and determine how best to handle it. Be sure to include your order # in all correspondence.
Returns must be made within 30 days of purchase & products must be sealed. A refund will be issued less the original ACTUAL postage (incurred to us by your selected shipper - Canada Post, UPS or Purolator), whether the order was over or under $99 AND the return postage incurred to us by your selected plus a 15% restocking fee.
For any damages or claims, please retain the shipment and packaging for inspection for a period of 30 days. Failure to retain the shipment and packing for inspection may result in the claim being denied.Partial Returns:
should the order fall under $99, standard postal rate of $9.95 + tax (Canada Post), $14.95 + tax (UPS) or $9.95 + tax (Purolator) will be deducted from refund.
For any product claims submitted through SupplementSource.ca, we will not reship items as postage is not covered by the manufacturer. Alternatively, you can submit your product claim directly to the distributor/manufacturer.
**We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.